Top of the mornin,
Isn't that counter great! (the upgraded counter with all the tracker information not the free one)
You could email Krissie over at Sellathon. Or they have a message board full of information...that you might be able to find the answer.
I believe and I could be wrong, that Auctiva only handles the placing of the counters in for you.
Here's the site
http://www.sellathon.com/
And heres' the message board/forum/info center
http://forum.sellathon.com/index.php?sid=966d5bcf481c5cf00cd047d9406bbfec
My Best and Good Luck,
Donna