There was an issue with the Sellathon site that was resolved right around 9:30am. During the downtime you would not have been able to log into ViewTracker.
Hollyhock, I'm not sure why your account was refunded. I'll pass that onto the support staff.
For those with technical or billing questions, it's best to file a support case here:
http://www.sellathon.com/support.html
One quick note:
The free version of the Sellathon counter does not include the ViewTracker functionality. This is just for the free Sellathon hit counter that Auctiva will append to your listings automatically and you'll be able to view your hit totals on the Auctiva listing pages.
-Kevin