You are welcome, I just do not remember seeing this problem before and probably something simple that I have not had.
Oh...one other thing, ALWAYS before writing support for auctiva or ebay I suggest clearing cookies and cache and telling them that you have done it. It sometimes does help with issues, other times it could save a back & forth notification.
Also, try in different browsers.
vICKIE
http://stores.ebay.com/VICKIES-VARIETY?_rdc=1