Reply to "SELLERS ARE BEING "OVERCHARGE" ON POSTAGE!!!"

auctivamikedAuctiva Customer Support Manager

Hi Len,

Thanks for taking the time to speak to me on the phone today. As we discussed, I believe that the issue causing you to be charged "package" (instead of "flat") rates when printing shipping labels directly through the eBay website must be a result of a technical issue on their side and I recommend continuing to follow up with eBay's Customer Support team about that.

However, I have made our Product Management team aware of your experience and I will follow up with you if we are able to uncover any additional information that may help explain why you are encountering that behavior.

I also understand that you would like to be able to print First Class shipping labels through Auctiva for items sent in “flat” or “letter” packages without including “Certified Mail” and we will take your feedback into consideration when planning future updates to our shipping label service.

-Mike

11/16/123:13 PM

<ul id="{%=id%}ButtonGroup" class="button-group h-popup-buttons even-button-group even-1">
    <li id="{%=id%}Okay_buttonContainer"><a id="{%=id%}Okay" href="javascript:void(0);" class="button success no-margin-bottom h-alert-modal-ok-button" role="button">OK</a><script type="text/javascript">
        (function() {
            function {%=id%}Okay_click(event, data) {
            {%=id%}Popup.hide();
        }
        
                $('#{%=id%}Okay').on('click', {%=id%}Okay_click);
        })();
    </script></li></ul><a href="javascript:void(0);" class="close-reveal-modal" aria-label="Close Modal">&#215;</a><div class="last-modal-focus focus-utility-element" tabindex="0"></div>
</div>
<script type="text/javascript">
        (function() {
            {%=id%}Popup = new SS.Popup.ModalPopup('{%=id%}');
        })();
    </script>

Skip to main content

Membership Required

Remove From Your Block List

Manage Follow Preferences

Block

Please wait...