Auctiva has let us down before. I've gone from a smooth listing operation to a complete shutdown (except for loading images one at a time). Their BETA application didn't work (and users told them so) and now they've removed the applications that did work. I've tried everything, including updating my Windows and Firefox browsers, all to no avail. If/when I let my company's clients down, I'm held accountable because they rely on my work. We rely on Auctiva's representations about the services they provide, so we are well justified in expecting accountability from them as well. I don't see any.