Hey I'm all for complaining. I do prefer productive complaints though. Stuff like "IT SUCKS," is not of much help. So if you do complain at least include enough info that something can be done.
I don't think I've ever said anything along the lines of "it's free, deal with it." A lot of people reading have but I don't think I or anyone at Auctiva has ever said that or lead anyone to believe that is how we think because it's not. Wasn't sure if that was addressed to me or not.