
Sooo..I think you clicked on something other than filing a support request..here's the link for that, I think this is going to be something they will have to help you with.
Click on File a Support Request (top right)
http://www.auctiva.com/free-auction-software-help/help.aspx
And I see you figured out how to add View all the Prints...looks good. Don't forget, each Ebay listing also has a link right under your user name with View Sellers Other Items.

Concerning the link at the bottom of these messages...click on your user name here to the left of your post > click the one for profile > scroll to the bottom and you can enter your link there. Mine is old already, I'm pretty sure I had to use HTML and have no clue how I did it ...
Anyway, file the Support Request...they are very helpful and WILL respond to your questions. Good Luck.