I just sent an email or ticket about the system being down and this was the response....
I appreciate you bringing this to our attention. This issue has been reported by a number of other customers and our engineering department is currently working on a resolution. However, at this point, I do not have a clear idea when it will be resolved
We apologize for the inconvenience and we appreciate your patience with regard to this matter.
Thank you
Auctiva Support
So, your guess is as good as mine!!