This Auctiva site is a total mess. They have really done it this time! I have lost potential sales because several of my auctions ended with no pictures available for the buyers viewing. I spent alot of time and money on my auction listings, only to have them end because interested buyers were looking at blank spaces where my pictures once appeared. What a joke! And forget about even trying to tell this to Auctiva. You can't even access their help page or log into your account. I think Auctiva owes all of us affected by this problem free relistings on ebay, since they goofed. I am appalled with this service and feel it can not be completely trusted.