Lynn,
The support desk has not gone "poof", and can be reached by clicking the "File a Support Request" link on the right-hand side of our help page. Our QA department is currently looking into the template problem you have reported and we will follow up with you via your open support case as soon as we have some additional information to share.
Adreamgallery,
If you have not already done so, pleas efile a support request regarding the problem you are experiencing using the appropriate link on our help page, http://www.auctiva.com/free-auction-software-help/help.aspx, and we'll be happy to assist you.
-Mike