Reply to "Site Update of June 14, 2010"

auctivamikedAuctiva Customer Support Manager

Hi geweaver,

Thanks for posting about your experience here. I looked into the posting failure that you mentioned and found that eBay's system attempted to route the item to a different category based on the ISBN number you entered and that the listing could not be posted because the new category required that a return policy be specified.

The part of the error details that indicates this happened simply says “This product belongs to a different category, so the category has been changed”, so it is not clear which category eBay's system attempted to add the product to.

However, given the circumstances, posting the product to a different category appears to have been the best course of action.

I hope this helps you to understand what happened here. If you need any further assistance with your account, please feel free to contact our customer support team by mousing over the “Help” tab and selecting the “File Support Case” option.

-Mike

4/27/1212:16 PM

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