Hi Aunt Veronica,
At the time you filed your support rquest last night, we were not receiving any similar reports, nor were we noticing any sluggishness of the Auctiva site on our end. I hope you can understand that our support staff is not simply trying to "pass the buck" when you are given those instructions in response to your support requests.
When there is no evidence that the sluggishness you are experiencing is a site-wide problem, it is reasonable to deduce that the cause of the sluggishness must be a conflicting setting or application on your system, an overloaded browser cache, an issue with your ISP, or a separate issue with a router located between your ISP and Auctiva's.
I just want to assure you that your compliants aren't being written off but they are being evaluated on a case by case basis. If there was a convincing reason to believe there was something on our end that needed attention at the time your support request was filed, we would investigate the problem immediately.
Best wishes!
-Mike