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Reply to "so slow I'm falling asleep"

To update:
after my initial post I opened a support case. Here's the reply I got -

"Thanks for contacting us regarding this matter. We did receive similar reports from other users based in UK so we have already forwarded the details over to our Engineering team for further investigation.
We will follow up with you via the same support case once we receive any information on this to share with you."

Just to let you all know, pretty much immediately after I opened the case auctiva has been running turbo charged for me...very strange. I've had no message to say they fixed anything so either it's coincidence or could it be something more sinister...traffic shaping anyone?
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