The recording software is a great idea but someone from Auctiva should do it.
Since we all consistently are having the same experience, it would be very easy for Auctiva to replicate it themselves and present the recordings to the IT staff.
I'd hesitate to record my work for analysis because of potential security implications.
Auctiva, this happens to all of us and it happens all of the time. None of us want the learning curve associated with a change in listing software and further there are features of Auctiva that we all agree are great. That said, I am not sure any of us are going to tolerate this after the holiday season. I fear that Auctiva has invested its time and resources into its other ventures.
just my five cents worth...