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Reply to "So what's the story this Sunday?"

Jeff,

Thanks for your reply (as well as everybody else).

I did check my listings for errors before scheduling and as most of the listings were copies of similar items. Some listed, some did not, so I don't know where to steer you to look for problems. The service rep who responded to my inquiry indicated that there was nothing wrong with listings that he could see and that I could go ahead and relist them.

I will say that I very much appreciate you and your companies attitude to service. I always feel that my complaint has been attended to to.

I am glad that the listing issues were not across the board tonight.

I did pass on Auctiva for a while and have just tried listing again the last three weeks. I left because of how slow the process had become of creating auctions, particularly on Sunday night. It seemed apparent that rapid growth was taxing your server capacity. The issues of last week all also seem to suggest that the growth rate remains ahead of your technical abilities.

The service you are offering seems to me to be of unparalled potential value, but I have to believe with today's internet dynamic of offering a service for free and generating revenue off of the value added services that the primary ethic remains the same. Consistency of product offering.

Last night I went to fast food restaurant on the way home and ordered a sandwich off the value added menu. It came missing the condiments and the lettuce. It may have been true that the store was new, that the staff was taxed, that the store was exceptionally busy or even that for 99 cents what did I expect. However it still doesn't change the fact that the product was inconsistent with the companies offering and promise. I would think that dispelling these nagging issues, after they occured, would be much more difficult than taking the steps to constraining growth to manageable proportions on the front side.

Either way I ramble away from my proper place. I will try listings again with Auctiva next weekend. Your companies attitude seems to warrant a continued effort on my part as well.
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