When you think about it, the best support was from fellow SD'ers helping each other out, especially with the newbies. Saved owner a lot of time. That was worth the $4.95 alone. Even the best templates were supplied by fellow SD'ers, not SD itself.
Unfortunately, and recently, new referrals didn't stick around because of the bugs and lack of CS. So we couldn't even enjoy credits.
In other words, here we were suppying our own CS, recruiting and training newbies, bringing new revenue to SD, and then being told to pay double with a defective service and no CS.
Then we are told, basically, if you don't like it leave, we won't miss you because it'll give us more rack space for the rest of the customers. We were also told we wouldn't be missed because of the influx of newbies. !!!!
Well, thanks for the memories.
This was from a 19 yr old kid whom we "grew" from nothing, gave our support for over 2 years, brought in the business, gave free advertising, encouraged every day of the week, and now are being told to go pound salt.