Reply to "Store rolling window image problems"

auctivamikedAuctiva Customer Support Manager

Hi binkyjenni,

This information is updated by our listing maintenance service, which updates title, current price, high bidder, high bidder feedback, bid count, currency, and end time on your active listings page, and is done about every 6 hours. Once your updated prices/end times are reflected on your active listings page, they should be displayed in your store window the next time it refreshes, which it does about every 4 hours.

In the event that you revise an item to change the header/gallery image, however, the Auctiva store/store window will not automatically update to reflect the new image. In order to receive help updating your Auctiva store/store window images to reflect the current gallery/header images that are being used in your listings, please contact our support department using the appropriate link on our help page:
http://www.auctiva.com/free_auction_software_help/help.aspx

-Mike

4/30/074:15 PM

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