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Reply to "Store Window Displaying wrong image."

Yes, I got some responses back from Support, but they haven't been much help, and my auctions still show the wrong images. I tried to get the person responding to give me an explanation of what caused the problem and if it would be an issue in the future, but I get nothing but answers that seem to be avoiding the question. I still have no explanation of how Auctiva selects the image it is going to use in the Showcase, nor do I have an explanation as to how an image embedded within my HTML description section was selected as the image for Showcase.
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