Hello Scott,
I understand your concerns about the upcoming changes in the pricing of our plans and am sorry that this increase represents such a difficulty for you. One of the primary things I would ask you to keep in mind regarding this change is that this is the first price change we have introduced in over 10 years to our general plans, while the cost of maintaining our systems and infrastructure up to current technology and eBay standards has consistently risen. While this change has an immediate impact on the fees for our plans, we’ve continued to provide a low cost service over the course of that time and will continue to do so.
As for your specific questions, as noted in the post from our IT team last week in the News section, our recent upgrades to infrastructure we’ve seen load times decrease notably on our site pages. (you can see that post here: https://community.auctiva.com/topic/upgrade-complete ) We’ve also recently added additional security to the site and added features such as the SEO tool (which is a self-learning tool that improves as it is used), the bulk update tool for templates and other improvements to the bulk revise tools. We have also continued to help sellers with issues related to active content, secure data and all of the changes that eBay has made in the last few years and we continue to improve the service as eBay continues to make changes to their requirements.
It is our hope that given the changes we’ve made and continue to make and the fact that we haven’t previously had to increase our prices that you will understand this situation and continue use the service.
- Craig