I have received several phone calls from 'Hearing Impaired' individuals. They used a system that involved a translator, who spoke to me. I can't remember the system's name, but recommend this person looks into this service. I *think* the person typed their part of our conversation, and the translator read it to me.
I feel for this individual, and know 1st hand, since 1998, of Ebay's lack of customer service.
Strength Through Unity,
Lynn