Reply to "supersize photos are coming up as a mosaic, normal size loks OK"

kevandsarahMember

quote:
Originally posted by Auctiva Mike D.:
Hi Ozzie,

Thanks for letting us know about this. I have not seen anything like you have described before, but it sounds like there is some aspect of the images you are uploading that our uploader does not agree with. I do not think this behavior is associated with the recent Firefox update that you mentioned.

In order to receive further assistance with this issue, I recommend contacting our customer support team using the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

You should be asked to email the original versions of the images for which this happened by the representative who responds to your case so we can verify whether the issue can be reproduced on our end and see the properties of the images.

-Mike

When we told you about this in november. you said that you had not come across this problem before. Why would you say that.

12/9/094:26 AM

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