Support for Templates & Custom Templates

Hello Community,

Some people have posted here recently about various problems they are having with templates, and custom templates.

I want to remind everyone that if you are having a problem with a template, including custom templates where your tags are not working, you can file a support case and the support techs will do their best to give you a hand.

Please be aware that our support techs are not graphic designers and they aren't set up to help you make your template look "good" or to help you change some part of the design of it.

But if your issue is of 'my custom template doesn't work in Auctiva' variety, then please do contact Auctiva Support, as they can help you figure out what your problem is.
Auctiva Tony M. Sr. Product Manager, Auctiva.com
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