Reply to "Support for Templates & Custom Templates"

Hello hippohile1-

We're not aware of any difficulties with our new templates displaying correctly on eBay or any trouble with them getting posted to eBay. If you post a listing from Auctiva using a template, that template should be on your listing if you use Create Similar. If this issue with the template not remaining from such a listing occurs on eBay, you may need to contact eBay support for assistance - if the template posted properly initially when sent from Auctiva but fails to load on a relist or create similar on eBay, eBay should be able to let you know what's going on.

If there is an issue with part of this on our end, please let us know the details of what is occurring with the template or posting you're trying as well as an example or two of a listing that shows the issue in a support caseand we'll be happy to look into it for you.

-Craig
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