Support Notification Emails Not Being Sent

auctivamikedAuctiva Customer Support Manager

Hi Community,

We are currently experiencing some technical difficulties twhich are causing the email notifications of support request replies not to be sent.

If you have filed a support request and are awaiting a response, please go to Auctiva -> Help, and click the "Check the Status of an Ongoing Support Case" link at the bottom of the page. This will allow you to check the responses to your support requests.

We apologize for any inconvenience.

-Mike

9/8/063:56 PM

Original Post

<ul id="{%=id%}ButtonGroup" class="button-group h-popup-buttons even-button-group even-1">
    <li id="{%=id%}Okay_buttonContainer"><a id="{%=id%}Okay" href="javascript:void(0);" class="button success no-margin-bottom h-alert-modal-ok-button" role="button">OK</a><script type="text/javascript">
        (function() {
            function {%=id%}Okay_click(event, data) {
            {%=id%}Popup.hide();
        }
        
                $('#{%=id%}Okay').on('click', {%=id%}Okay_click);
        })();
    </script></li></ul><a href="javascript:void(0);" class="close-reveal-modal" aria-label="Close Modal">&#215;</a><div class="last-modal-focus focus-utility-element" tabindex="0"></div>
</div>
<script type="text/javascript">
        (function() {
            {%=id%}Popup = new SS.Popup.ModalPopup('{%=id%}');
        })();
    </script>

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