Hi Estein13,
I'm sorry to hear about the trouble you are having. In order to get in touch with the Auctiva Classic customer support department, you should just need to file a support request using the appropriate link on the following page of the Auctiva Classic site: http://classic.auctiva.com/help/help.asp
If you are unable to reach us using that method for some reason, go ahead and file a support request on the Auctiva.com site using the form on the following page: http://www.auctiva.com/help/requesthelp.aspx
Just make it perfectly clear in your request that you are unable to reach us through the Auctiva Classic support system and that I recommended you seek assistance this was on our community forum.
-Mike