Reply to "Support Request"

auctivamikedAuctiva Customer Support Manager

Hi lookandbuyme,

Thanks for asking about this. Our system is still set up such that, upon opening a support case, you will be sent a confirmation email indicating the case has been submitted. You will also be sent a similar email notification each time that your case has been updated by a member of our staff.

Although I am not aware of any technical problems that would explain why you may not have received an email confirmation when your recent case was filed, I did test the process myself and promptly received all the appropriate email notifications.

I cannot be certain why you may not have received this specific email, but it seems likely that it may just be taking longer than usual to reach your inbox or has been filtered into the SPAM folder within your email program.

-Mike

10/1/1212:40 PM

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