Reply to "Support???"

I have filled out 3 or 4 " File A support case" under the help tab in the last three days. I filled in all info, and hit submit. Have gone back to check on submitted case and there are none. Only have one auctiva account. Three of the submitted case were about listing not posting because of API error. The other was about a billing problem. Also had a inquiry about telephone support. Like how long is the hold time, how many calls are allowed, can you sign up for just one month as needed or do you have subscribe for as many months as you subcripion to auctiva.
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