Thanks for that. We'll take a look into your account and get back to you here.
One note based on some testing we've done with the support case system is if you click submit for the case and the page does not appear to refresh in a state where the case you have been creating is no longer visible, please try scrolling up to the top of the support case page - if there is an element missing or another reason our system detects an issue that prevents it from submitting the case, the error message will be in red near the top of the page. If there is such a message for any case you create, it should submit correctly once any issues noted have been resolved.
I'll post here again after we've had a chance to do some testing in your account, but if, in the meantime, you find that there has been an issue with an error message, please do let us know.