Reply to "Support???"

auctivacraigAuctiva Support Manager

Hello Dennis,

We've done some testing in your account and some further testing elsewhere and are unable to reproduce an issue with having support cases get appropriately filed to us from within your account or any account. Please note that you will see some test cases in your account when you next check, all but one of which has been closed.

If the difficulty persists for you after checking the details I mentioned in the last post, you should be able to respond to the existing open support case (created today) in your account to get through directly to our support team. If, for some reason, you encounter difficulty with that case, please reply back here to this thread so we can look into it further.

- Craig

3/7/172:57 PM

<ul id="{%=id%}ButtonGroup" class="button-group h-popup-buttons even-button-group even-1">
    <li id="{%=id%}Okay_buttonContainer"><a id="{%=id%}Okay" href="javascript:void(0);" class="button success no-margin-bottom h-alert-modal-ok-button" role="button">OK</a><script type="text/javascript">
        (function() {
            function {%=id%}Okay_click(event, data) {
            {%=id%}Popup.hide();
        }
        
                $('#{%=id%}Okay').on('click', {%=id%}Okay_click);
        })();
    </script></li></ul><a href="javascript:void(0);" class="close-reveal-modal" aria-label="Close Modal">&#215;</a><div class="last-modal-focus focus-utility-element" tabindex="0"></div>
</div>
<script type="text/javascript">
        (function() {
            {%=id%}Popup = new SS.Popup.ModalPopup('{%=id%}');
        })();
    </script>

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