Hello geranium5 -
I'm sorry to hear about the difficulty with a response to your support case. Please understand that at this time with all of the changes occurring with eBay we are experiencing an extremely high volume of support cases and our responses are generally a bit later than they normally are. We apologize for any inconvenience this may be causing.
Please note that we respond to cases in the order that they arrive and if you update an existing case prior to receiving a response from us, that becomes submit as a new case as far as the order of its arrival is concerned, which can cause further delays in a response.
I've passed your concerns along to our support team and am sure we'll be responding to it soon.