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Reply to "SYSTEM IS SO SLOW and times out"

Here's an update:

I listed 1 new item tonight to check and to my surprise, no glitches. It worked!!! No hanging, clicking, errors or anything. No need to open another browser or anything. Took me no more than 5 minutes approx.

BUT,

I got the following response from Auctiva Support:

Hello again,

Thanks for following up with us regarding this matter - I'm sorry to hear about the trouble you are having. We were experiencing some technical issues earlier in the week that caused many users to experiencing slowness on the Auctiva website, but those issues have since been resolved. I looked at the thread you mentioned and almost all of the complaints there were from Sunday and Monday when we were experiencing those technical problems.

If your attempts to upload images through the HTML uploader (which is the uploader used on the listing creation page) are failing, it is most likely that they are too large to be supported by that uploader. If the images you are trying to upload are in JPG or GIF format and have dimensions less than 1024 DPI, please send a couple of them to me at mike@auctiva.com, and I'll see if I can figure out what's going on there.

The Auctiva uploader, on the other hand, supports uploading larger images that are up to 3.5 MB in size. Therefore, if your images aare quite large and you would prefer not to go through the trouble of resizing them such that you will be able to upload them through the HTML Uploader, you could upload them through the Auctiva Uploader.

If you are still experiencing unusual slowness on the Auctiva website, please let me know, and we will have to explore that further. We are not receiving reports of this nature from many other customers at this time and we don't see anything on our end that would account for this behavior, so I suspect we would be able to get that situation under control for you with a little troubleshooting.

If you have any additional questions or concerns pertaining to your Auctiva account, please feel free to let me know, and I’ll be happy to continue assisting you.

Sincerely,
Auctiva Support
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