Once again, this is not the first time I have mentioned this issue, but today was, once again, news about an issue - technical on facebook and twitter and who knows where else. Sure was not on "Auctiva community forum" said loosely as the community seems to be several communities of which one is excluded from some of the announcements that have impact on the entire community. This sort of explains I guess why we sometimes think forums are dead, it is because the community is split in several places now.
I realize the hope on facebook is to get "friends" and business for auctiva, and that is GREAT! BUT, not at the expense of those who others who are your customers right now. You know the song "Make New Friends but Keep the old?" I am guessing facebook is to make new friends...but you are doing so at expense of the older members.
IF anyone had problems there were some technical issues today that were announced on facebook??? AND Twitter? Here is cut/paste of announcement from facebook:
We experienced some technical issues around 5 PM (PDT) that may have made it difficult to log in to the site. Our tech team has things up and running again and we apologize if you were hit with the problem.
Auctiva, is that where we need to go for our announcements???? I have asked this before on MANY occasions and to be honest it infuriates me that we go to forums and NOTHING there...?? If facebook, tweeting is required for auctiva, then everyone needs to be made aware of that. So I will ask again?
Auctiva DO we need to get community announcements on technical issues, and other site issues from facebook/twitter/blog or other social sites?
Seems if it is on facebook and tweeting around, as a courtesy to those who use the forums it should be posted there also. Since that is where most people go if there is a technical issue?
Other forum members...do you depend on facebook, twitter, blog, when you have a problem or do you go to forums? Maybe I am just old fashioned and go to forum where I am a member to find out about issues??
AUCTIVA??? WHY would this NOT be posted on FORUMS????. I would think this was just "forgotten" but I mentioned this just about on August 6th and post was ignored though have since seen ad on pages. I have previously mentioned when auctiva had TOTAL OUTAGES in th past that were on other sites and not updated on forums at all or for HOURS later on community forums.
Thanks for some kind of information...feel like a dog chasing my tail here and honestly do not feel that we should be required to go to outside source to get our information. Yes, to me facebook, twitter and blogs are outside sources.
Seems to me that posting on Activa forums is logical place to put auctiva technical issues or announcements.
Again, perhaps an "announcement page" would help and keep this information where all of us can see it.
Thanks
Original Post