Hi vision quest traders,
If you are using a custom template, please view the following community forum thread entitled "How to Receive Help Creating Your Custom Template": https://community.auctiva.com/eve/forums/a/tpc/f/6881044121/m/9591022521
If you are using an Auctiva template, please file a support case regarding this issue using the appropriate link on our help page:
http://www.auctiva.com/free_auction_software_help/help.aspx
-Mike