Hello all,
To match your store window to any Auctiva Template, you only need to select (checkmark) the box on the Lister Page.
You will never see the store window from any of our preview page, if you do then this means you have inserted the store window into your code somewhere and the colors will have been "hard wired" to that code so they will not match any particular template. The only way you will see that the store window matches the template is when it has been posted to ebay and as a side note we check to make sure we are not adding two store windows to your listings so if you have placed the store window code into your auction somewhere then we will not place the matching store window in again. Hope that makes some sense.
Giving you another scenario- If you had customized your own store window and wanted it to appear with some of your listings then again not with other listings...you will need to go to the store window edit page and select "Use Custom Colors" button, then when you create a listing make sure to uncheck the "Use template-matching Store Window" on the lister page for your Custom Colors to work and on the listing where you want us to match an Auctiva Template with its coordinating Store Window make sure that box is checked.