Still no resolve to this after 18 hours a- all I have is the reply below from auctiva
Hi,
Thank you for contacting us. I'm sorry to hear about the trouble you are having.
I have checked the issue and it seems that the issue is arising due to some temporary glitch with the servers and our engineers are working to resolve this issue as soon as possible.
We apologize for any inconveniences this issue may have caused. If there is anything further I can do to assist you, please don't hesitate to ask!
Sincerely,
Auctiva Support.