Corrected. I'd like to see a note from support whenever there is an outage, explaining it to us.
For a paying service a log should be available on community boards posted by support to explain every outage.
Its good for Auctiva and its users because it holds everyone accountable. Downtime is a part of computing and networking. Time to repair and frequency is honest reporting and a good source for comparison to other providers.
I venture to say that Auctiva outclasses most other providers in fixing major outages but only statistics will tell.