I decide to change all of my store to auctiva where my templates are safe.
I start listing with my new templates and my new inventory codes.
When my customers shop, they are getting some of my listings combined and others not. So I contact Auctiva and ask what I can do. They tell me that if I list with e-bay it will be their combining and if I list with Auctiva it will be theirs. Yesterday, I had three different items to the same customer that would not combine. I am not really sure what is going on.
In the end all I want is to get my store back with templates and combining sales.
You guys are real good with solutions and I could use one.
Do I continue to switch everything over or can I use Auctiva for the templates and use E-bay for the rest?
The other thing is HOW CAN TWO DIFFERENT CHECKOUTS GIVE ME THREE DIFFERENT COMBINED INVOICES.
GRRRRRR!!!!!
Any steer in the right direction would be greatly appreciated.
Mary
