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this morning i got a message,Auctiva Shipping Insurance has been disabled for your ac

this morning i got a message from auctiva,
"Auctiva Shipping Insurance has been disabled for your account‏. To re-enable the purchase of elective Auctiva products, including shipping insurance, you need to pay your current account balance of $0.00.
Until the balance is paid in full, your buyers won't be able to purchase Auctiva Shipping Insurance. (This includes your currently active listings.)
Big problem happened, customers are complain
there are errors during check out, can't not complete. what is wrong? any idea?i had $0.00 balance...
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