Reply to "Thumbnails not showing"

auctivamikedAuctiva Customer Support Manager

Hello again,

I was just able to get an update on this issue this morning and we have been able to attribute the behavior to an issue with one of our updating services that was occurring between 8/1/10 and 8/3/10. That issue is no longer occurring so we expect the thumbnail images for future listings to be generated successfully.

We are still looking into whether there will be anything we can do to recreate the thumbnail images that did go missing do to this issue.

If you still have thumbnail images on your Closed Listings page that are missing and would like to see if they can be recreated, please contact our customer support team by mousing over the “My Account” tab and selecting the “File Support Case” option.

-Mike

8/13/1010:41 AM

<ul id="{%=id%}ButtonGroup" class="button-group h-popup-buttons even-button-group even-1">
    <li id="{%=id%}Okay_buttonContainer"><a id="{%=id%}Okay" href="javascript:void(0);" class="button success no-margin-bottom h-alert-modal-ok-button" role="button">OK</a><script type="text/javascript">
        (function() {
            function {%=id%}Okay_click(event, data) {
            {%=id%}Popup.hide();
        }
        
                $('#{%=id%}Okay').on('click', {%=id%}Okay_click);
        })();
    </script></li></ul><a href="javascript:void(0);" class="close-reveal-modal" aria-label="Close Modal">&#215;</a><div class="last-modal-focus focus-utility-element" tabindex="0"></div>
</div>
<script type="text/javascript">
        (function() {
            {%=id%}Popup = new SS.Popup.ModalPopup('{%=id%}');
        })();
    </script>

Skip to main content

Membership Required

Remove From Your Block List

Manage Follow Preferences

Block

Please wait...