Totally awesome speech! As I TOTALLY agree..I love the way you worded the whole paragraph, as I chuckled, however; am in total agreement. I have problems every single day. Was told it would be an hour, then 3 hours, etc..It has been almost 5 days now, and my windows don't load in my auctions, I have doubles, some show auctions that ended last week, and more..Getting tired of sending in trouble tickets that says we are working on it or it has been escalated to their senior advisors. Just fix it