Reply to "To Auctiva MikeD"

auctivamikedAuctiva Customer Support Manager

Hi Nokatay,

I'm definitely sorry to hear that your current eBay listings have still not been imported. This process should not take 7-10 days so, since it is taking so long, there is definitely something amiss.

The reason the status of your case is "Hold-Proposed Solution" is because our support representative anticipated that the action he/she took would resolve your issue. If it is apparent that this action did not resolve this issue, please don't hesitate to respond to the case with that follow up information.

I've just sent a message to our engineering department and they will have the remainder of your current listings imported as soon as possible.

If you have any further questions, feel free to file a support case using the appropriate link on our help page:

http://www.auctiva.com/free_auction_software_help/help.aspx

-Mike

9/5/069:34 AM

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