Hi Scott,
I'm sorry to hear that you have been having trouble getting in touch with our customer support department. I searched our support case records for cases submitted with the email address on file with your Auctiva account and all of them that you did not close before getting a response have been responded to.
In case you are just not receiving the emails that are sent when a support case is responded to, you can check the responses you have received by clicking the "Help" tab in your Auctiva account and then clicking the "Check the Status of an Ongoing Support Case" link on the ensuing page. However, only cases that were submitted using the email address on file with your Auctiva account would show up there.
In general, if you need to speak to a representative of Auctiva about something, I recomemnd filing a support request as opposed to making a post on our community forum. While we do have people peruse our community forum regularly to contribute, we do not make a point to respond to every forum thread as we do with support requests.
If you cannot find the cases you are referring to in the "Help" section of your Auctiva account, please reply to this post with the case numbers you were given when you opened those cases and I'll make sure those responses get communicated with you. If that isn't a possibility, let me know via this thread, and we'll figure something else out.
-Mike