Hi webdesignerbay,
Thanks for letting us know about this. I just removed the previous association with your eBay account from our database, so you should now be able to successfully generate a token for your Auctiva account with username "webdesignerbay".
We actually aren't experiencing any technical difficulties with our help page - I'm not sure why you were unable to send a response to your support request through the online help system.
I hope this response gets you on the right track!
-Mike