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Token Won't Generate

Okay...sure could use some help. I tried all the usual stuff but like some others I can't generate a token (says something about multiple accounts). I filed a support thing, got answers up to the 23rd when I was told someone would contact me on Monday, which came and went with no response, but the help screen here says a "possible solution" was sent (which it wasn't, and yes - I checked spam/bulk folders - nobody responded) and now it's showing case is closed? I sure didn't close it, I never got the promised Monday response, and I STILL can't generate a token. HELP!!!
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