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Reply to "TONS of Auctiva users images gone on Ebay.."

Here's the reply I got from support:

I am sincerely sorry that you have had this experience. We have had a technical issue with our image servers that took place in the last half an hour but we haven’t identified the cause yet. Our engineering department has been called in from their days off and is working on the problem right now.

In Auctiva's defense, it's a great service for FREE. This is the first issue that's effected me in at least 6 months. For those that say they are losing money, etc... how does that amount compare to what you would have spent on Vendio each month? Free services have their tradeoffs. I don't think anyone has the right to complain too much.
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