quote:Originally posted by tckitty:
Has anyone heard anything from the administration on this ongoing problem? Do they no want to support this anymore.
Hi tckitty, I am experiencing the same problem but if you go to help and file a support request and then click known problems it will explain how to deal with this new upload problem.
We are currently aware of an issue that is causing many attempts to upload images that are larger than 1 MB in size to result in "Failed" messages. We are going to be replacing the current images uploader on our site with new ones that will support larger file sizes over the next couple months but, until then, you will need to make sure the images you are uploading into Auctiva are smaller than 1 MB in order to upload them successfully.
You can check the size of a given image file by right-clicking on that image file and selecting the "Properties" option. If you find that they are larger than 1 MB, you will have to resize them to less than 1 MB before you will be able to upload them successfully. If you are using a digital camera to take your photos, I recommend reducing the resolution in your digital camera picture configuration.
If you find that the images you are trying to upload are larger than 1 MB and you are still unable to upload them, please let us know by filing a support request.