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Reply to "Trouble with images"

This is the reponse I get when I report missing images from the scrolling gallery:

Hello,

I apologize for the inconvenience. I have just initiated the process by which your missing images will be created and they should be available in your Auctiva store and scrolling gallery within 4 hours.

Please let me know if I can be of further assistance.

Thank you,
Auctiva Support.

That's absolutely fine, but why does it keep on happening? I check every listing every day now to make sure the scrolling gallery is working.
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