Hello LHutch,
I am sorry to hear that you ran into the intermittent difficulty with the support form. Please note that when the form fails, there is messaging that occurs providing an email address you can use to reach our support team directly. When the form fails you can send an email to help@auctiva.com and this will reach our support agents in the same way that a support case does.
Changes made within your eBay account do not affect your saved listings or stored data in Auctiva, but may affect how your listings post if you have settings in your eBay account enable to use a specific set up. It depends on how you have your eBay account set up and if you are using eBay's business policies, which would also require updating if you are using them.
If you are making changes to Saved Listings in Auctiva, this would make no change to any active listing on eBay and changes made to active eBay listings do not update your already existing saved listings in Auctiva. For active listings that are currently on eBay which are still eligible for revision, you can make changes to the PayPal email address associated with your listings by selecting the active listings you wish to modify from the Active Listings page of your Auctiva account and then clicking on the Bulk Revise button. On the Revise Live Listings page you would then select "PayPal E-mail address" from the pull down menu and use the Find and Replace tool to make the adjustment you wish.
If you are running into difficulty with this tool for active listings that are eligible for revision or are otherwise having difficulty with your listings, please file a support case (or use the noted email address) to send us the details of what you are doing and where you are running into difficulty so our agents can have a look at the specifics in your account and assist you.
- Craig