Craig...THANKS! for your reply. Finally got ahold of someone. I have made 2 emails to the help@auctiva email address. I have made the changes within ebays business policies. We have delisted all of the listings on ebay. The game plan was to resubmit them on Auctiva using the new email address. However when we go back to make the correction on a saved listing or even a new listing in Auctiva it defaults to the old paypal email address. I guess I could email them the 3rd time. Your thoughts?