Reply to "Trying to list...no such luck"

quote:
I've been sending REPEATED inquiries regarding this issue to Auctiva, trying to find out if this problem will be taken care of BEFORE I start giving them money, and they have refused to answer.

Where are you sending them?

Do you mean you're filing support cases? Can you give me the support case #'s? I searched by your eBay userid and email address with us and I see no support cases on file for you in the past 6 months. Our only official form of support is via a support case. Every support case needs a #. If you aren't filing a support case through our support page and getting a case # then you wont be getting a reply.

Here is the link:
http://www.auctiva.com/help/requesthelp.aspx

However you can get there by clicking the "Help" link at the top of every page on Auctiva.com Then looking in the column on the right. There you will see 2 links: "File a Support Request
or
Check the status of an on-going support case"
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